Shipping and delivery

How It Works

1. Submit a Quote Request

Submit your quote online with detailed photos and a short description. We'll review your request and send back service recommendations and pricing for your approval.

2. Get Matched with an Expert

Once you approve the quote, we’ll match your item with the best artisan in our U.S. network based on your brand and repair needs.

3. Ship Your Items

Send in only the item approved in your quote within 14 business days. Do not include unquoted items. Submit additional quotes here.

4. Track Your Order

Get real-time updates, chat with your artisan, and manage shipping—all through the Craftyz App.

5. Have Questions?

Contact support or message your artisan directly in the Craftyz App.

The Word on the Street The Cobblers really lives up to the hype !

Frequently asked questions Puzzled? Confused? Bewildered? It happens. If something has you stumped, have a gander at the answers below!

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